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IT WORKHOUSE Ltd. Terms and Conditions of Business




IT WORKHOUSE Ltd is an IT Services Provider. The main office is registered to The Old WORKHOUSE, Higher Union Road, Kingsbridge, Devon, TQ7 1EQ. The principal email address is contact@itworkhouse.co.uk. 


The IT WORKHOUSE Company Number is 12045999 and the VAT Number is GB 327646092.


The Terms and Conditions of Business must be read and signed by an appointed person (hereinafter referred to as the “Support Customer”) before the commencement of any Support Contract and/or installation work by IT WORKHOUSE Ltd (hereinafter referred to as “ITW”). 


  1. ITW normal hours of business are between 0830 and 1700 on weekdays, ITW is not open on UK public holidays.
  2. The standard hourly rate within business hours is £85 +VAT (£70+VAT per hour for Support customers), ITW will charge more for out of hours work. ITW may agree a lower rate in writing. Prices are reviewed every six months.
  3. If travel is required, ITW charges for travel time to and from the Support Customer’s location at our standard rate as above.
  4. ITW require a 50% deposit of the estimated cost to be paid in full before the commencement of any work that is not detailed in the Customer Support Pack, as well as any outstanding invoices to be settled, this includes but is not limited to: 
    1. Onsite installations
    2. Relocating equipment, this includes but is not limited to: office moves, workstations, network equipment & phones
    3. Staff on-boarding 
    4. Equipment purchasing 
  6. Before the commencement of any work that is not detailed in the Customer Support Pack, ITW require signed authorisation from the first point of contact nominated for the Support Customer (or a company Director). ITW cannot accept verbal authorisation, all authorisations must be granted via written communication from the nominated person. 
  7. ITW cannot commence any work that is not detailed in the Support Pack without: 
    1. 50% deposit paid in full 
      AND
    2. Written authorisation from the first point of contact 
  9. ITW is not responsible for any data loss experienced by the Support Customer. 
  10. ITW is not responsible for any interruption of service affecting the customer.
  11. From time-to-time ITW may make recommendations to the Support Customer for improving the below listed areas. The Support Customer may refuse these recommendations, however ITW reserves the right to terminate the Support Pack agreement at any time, should the Support Customer experience consistent issues due to this refusal, i.e. -
    1. Technology usage and Cyber Security training and/or advice
    2. Technology hardware, peripherals and accessories
    3. Technology software and services including SaaS, PaaS and IaaS
    4. Processes and procedures relating to IT hardware and software
    5. Anything else relevant 
  13. By not following the recommendations of ITW, the Support Customer accepts they are operating at their own risk. 
  14. ITW reserves the right to refuse support for anything that is deemed unfit for purpose by ITW, even if it is included in your current IT Support Pack. 
  15. All recurring IT Support Pack invoices are due for payment by direct bank transfer, debit card or direct debit 14 days from the date of their issue.
  16. All invoices issued for work that is not included in the Support Pack are due for payment by direct bank transfer, debit card or direct debit 14 days from the date of their issue. 
  17. The deposit on invoices for work that is not included in the Support Pack is due for payment by direct bank transfer, debit card or direct debit upon receipt of the invoice.
  18. Interest will be charged on unpaid bills after 30 days at 5% over Bank of England base rate.
  19. ITW will store any papers, documents or customer data (such as a backup) in accordance with relevant GDPR and data protection legislation.
  20. On completion and payment of any work, all data held for the purposes of that work will be destroyed, the Support Customer may request to retain a copy (e.g. of a computer backup) in writing prior to payment (for a reasonable fee).
  21. There is no contract between the Support Customer and any owner, employee or consultant of ITW. Any advice given to the Support Customer, and any other work completed for the Support Customer, is given or done on behalf of ITW and not by anyone in their individual capacity and they do not assume any personal responsibility to the Support Customer for the advice or work.
  22. The data protection legislation requires ITW to advise the Support Customer that their particulars are held on the ITW database which is used for administration and accounting purposes. ITW may, from time to time, use some of these details to send the Support Customer information, which ITW believes may be of interest to the Support Customer. The Support Customer’s data is controlled within the relevant data protection legislation.
  23. This Agreement and ITW relationship with the Support Customer is governed by the law of England and Wales and is subject to the exclusive jurisdiction of the English and Welsh Courts.
  24. All charges exclude VAT unless otherwise specified.