Offsite backup
A nightly encrypted copy of your server, stored on our own hardware in Kingsbridge. £12.99 per TB a month.
How it works
Your server takes a snapshot each night
Only the day's changes are sent, encrypted before they leave your building.
We store it in Kingsbridge
On a server we own, in a locked cupboard in our office. Your data never leaves the UK.
You ask, we restore
Over the internet within one business day, or on an encrypted disk for large amounts of data.
It works with a TrueNAS or Synology server. If you do not have one, we supply and set one up as part of onboarding. Other storage options are available, and if you would rather not run a server at all we can host your data for you.
What you get
| Copy frequency | Every night as standard. Other schedules on request. |
| Oldest the copy can be | 24 hours. |
| Snapshots kept | 14 daily, 8 weekly and 6 monthly as standard. Longer on request. |
| If a night's copy fails | We are alerted and look into it within one business day. |
| Restore request | Acknowledged within 4 business hours. |
| Restore over the internet | Started within one business day. |
| Restore by disk | Encrypted disk delivered within two business days for datasets over 2 TB. |
| Restore tests | A sample dataset restored every quarter. You get the result. |
| Service hours | Monday to Friday, 08:30 to 17:30, excluding bank holidays. |
Restore times depend on how much data there is and your internet speed. We tell you the fastest route at the time.
How we keep it safe
- Your data is encrypted before it leaves your server and stays encrypted on ours. We do not hold the key unless you ask us to keep a copy.
- Each client has its own storage area and its own restricted key. A compromised machine on your network cannot delete or roll back what we hold.
- The server is in a locked, alarmed cupboard with named key holders and a log of every opening.
- Only named ITW staff can administer it, with individual accounts and multifactor authentication. Nothing is exposed to the internet.
- We check the disks every month, alert on a missed night or a failing drive, and test a restore every quarter.
- Failed disks are wiped and destroyed. We give 30 days' notice before moving your data or using any third party, and today there is none.
Price
£12.99 per TB a month of stored data including snapshots, billed monthly on the peak for that month. Discounts for larger volumes [confirm minimum monthly charge].
Onboarding, which makes the first full copy at our office or by encrypted disk, is a one off [£…]. A restore by disk is [£…] a call out plus the disk, free if the fault was ours. Prices are plus VAT and change only on 90 days' written notice.
On a support plan, server and NAS backup with an offsite copy is part of L3 and above. See Protect.
What we need from you
- Keep your encryption key and passphrase backed up. Without them nobody can restore readable data.
- Run a supported TrueNAS or Synology version and leave the replication connection in place.
- Tell us when the amount of data or how long you need it kept changes.
- Keep a local backup too. This is your offsite copy, not your only copy.
Terms
Twelve months minimum, then rolling with 30 days' notice either way. When you leave we return your data on a disk you supply, or delete it with every snapshot within 30 days and give you a signed deletion certificate.
Two documents are signed before anything is copied. The service schedule is this page with your figures in it. The data processing addendum covers UK GDPR Article 28 and is included in the price. Our facility security policy, risk assessment and restore test log are available on request.
Common questions
Can IT WORKHOUSE read my data?
No. It is encrypted before it leaves your server and we do not hold the key unless you ask us to keep an escrow copy.
What if I lose my key?
Nobody can restore readable data, including us. Keep it backed up in two places, or ask us to hold an escrow copy.
How fast can I get my data back?
We acknowledge a restore request within 4 business hours. Internet restores start within one business day. Large datasets go on an encrypted disk within two business days.
Where is my data kept?
On IT WORKHOUSE owned hardware in a locked cupboard in our Kingsbridge office. It never leaves the UK.
Does this replace my local backup?
No. Keep a local backup for everyday restores. This copy is what survives a fire, a theft or ransomware.
What does it cost?
£12.99 per TB a month of stored data including snapshots, plus VAT, with discounts for larger volumes. Onboarding and disk restores are quoted separately.
Get a quote
Tell us how much data you have and where the server is. We will give you the monthly cost, the onboarding fee and how long the first copy takes. Get a quote or call 01548 898183.